General Conditions of Sale and Use
These general conditions of sale are available at all times and are systematically brought to the attention of each customer / user to enable them to place an order. Therefore, placing an order and ticking the box marked “I accept the general conditions of sale” during the payment process implies the full and unreserved acceptance of the customer to these terms and conditions.
 
 

ARTICLE 1 – CONCEPT

NWO is a larger than life escape game concept owned by Fairycamp SAS. The present general conditions of sale are applicable to any contract of provision of a games room concluded between (1) any company of the Fairycamp SAS group and (2) the users of the room, which will be named “USER(S)” from now on; whether they have booked personally or whether they are part of the team of the person who made the reservation, hereafter referred to as the “BUYER”. These conditions also apply irrespective of the means of booking, whether this is completed via the Fairycamp SAS website, hereafter referred to as the “WEBSITE” or by the Fairycamp staff. The game area made available to the players is called a “ROOM” and the contract of provision “CONTRACT”. The game session for which the BUYER books and pays on the WEBSITE is called the “GAME SESSION”. 

FAIRYCAMP SAS recognises the right to modify all or part of these terms and conditions of sale and the content of its WEBSITE (http://www.nowayout.fr), at its sole discretion, at any time and without prior notice.

The Fairycamp SAS general terms and conditions of sale are available on the WEBSITE and can be consulted freely on request from the reception staff of FAIRYCAMP SAS.
 

ARTICLE 2 – PROVISION AND USE OF THE ROOM

In accordance with the main principle of the game, Fairycamp SAS grants the USERS the right to occupy the ROOM for a maximum of 60 (sixty) minutes. The occupation of the ROOM is for the sole purpose of participating in a game organised by Fairycamp SAS, which must be performed alone or in a team of 3 to 5 people maximum.

The USERS agree that the duration of their presence in the ROOM is 60 minutes maximum, whether they have managed to find all the clues and to solve all the puzzles or not. This aspect is based on the main principle of the game. At the same time, the USERS understand and accept that the game stops before the end of the 60 minutes, especially if they managed to find all the clues and solve all the puzzles in less than 60 minutes; without this being subject to any price adjustment or refund.

Admission to the ROOM is only possible upon presentation of the booking confirmation email (sent shortly after the payment process to the BUYER) and upon presentation of an ID document from the BUYER.

The complexity of the game does not allow USERS who are less than 7 years old to participate. USERS of 15 years old or less must be accompanied by an adult. USERS above the age of 15 do not have to be accompanied by an adult. If in doubt about the age of a USER, Fairycamp SAS reserves the right to request a proof of identity.

USERS are required to maintain the ROOM and all its equipment (non-restrictive list: decorations, furnishings etc.) in good condition and use it in accordance with the authorised use. As a result, the USER acknowledges in the CONTRACT that any intentional or unintentional damage to the room and its equipment will be subject to re-invoicing.

In addition, the USER is required to use the ROOM and its equipment in a manner so as not to cause or risk causing any harm to other USERS, to the premises and equipment of Fairycamp SAS.

Throughout their presence on the premises of Fairycamp SAS, the USER undertakes to behave in a respectable manner, to comply with the rules and to cooperate with the staff of Fairycamp. As such, Fairycamp SAS does not tolerate any form of violence or aggression, verbal or physical, in the form of harassment or intimidation towards its employees and therefore also reserves the right to refuse access to the premises to any person whose behaviour indicates aspects such as those mentioned above.

Fairycamp SAS also reserves the right to deny access to anyone under the influence of alcohol or drugs as a measure of security for the person concerned and those accompanying them. As with all the conditions mentioned above, the prohibition of access does not give right to any compensation or refund.

Due to the nature of the game, no recording can be made in the ROOM. Therefore, the use of video and / or audio recording devices (this includes but is not limited to: mobile phones, cameras, Go Pro) is strictly prohibited. Any use of this type of device may lead to the complete stoppage of the game and this for the entire team.

 

ARTICLE 3 – PRICES

The prices charged by Fairycamp SAS are indicated on the WEBSITE (on the home page as well as in the “missions” tab) and are also posted at the reception of the SAS premises. They are displayed in Euros (€) all taxes included (VAT incl.) and per person, for a SESSION of sixty minutes. The price per person is fixed according to the number of participants within the same team (2 to 7 people maximum). Rates change according to the days and times:

– 125 Euros per hour on Wednesday, Saturday, Sunday from 2 p.m. to 10 p.m.
– 100 Euros per hour on Wednesday, Saturday, Sunday from 10 a.m. to 1 p.m. and every day of the week from 5 p.m. to 8 p.m.
– 90 Euros per hour every day of the week

Any other service will result in additional billing.

Fairycamp SAS reserves the right to modify its rates at any time. Any BUYER will pay the amount according to the rate in effect at the time of booking.

 

ARTICLE 4 – RESERVATION

The provision of a ROOM is subject to reservation and prior payment. This is completed by the BUYER on the WEBSITE of: http://nowayout.com.

All ‘escape room’ bookings are completed on the WEBSITE and in accordance with the availability displayed on it. The reservation is considered as binding and final after receipt of the booking confirmation email, which is sent to the BUYER at the end of the payment process.

In exceptional cases, the staff of Fairycamp SAS can make the reservation on behalf of the BUYER if they cannot make the reservation themselves on the WEBSITE. In these specific cases, the BUYER accepts without reservation that this type of reservation does not imply any responsibility on the part of Fairycamp or its staff, the staff acting only as an intermediary according to the instructions given by the BUYER. The BUYER therefore waives any recourse due to misuse, breach of confidentiality of their data or fraudulent use of their account.

Only credit card payments are accepted on the WEBSITE. If the BUYER cannot pay the amount of the reservation by credit card, they must go to the reception of Fairycamp SAS to pay the amount in Euros by check, credit card or cash (in Euros).

Fairycamp entrusts the management of its payment platform to a provider specialised in secure online transactions. The latter does not keep any data concerning the BUYER on their databases.

The WEBSITE is available in French and English. However, in case of dispute, only the French version of the WEBSITE and the general conditions of sale can be used relative to Fairycamp SAS.

A reservation cannot be transferred or resold for commercial purposes. If a reservation is transferred or resold in violation of this article, the holder will be denied access.

In case of delay of the USERS for a reserved SESSION, the USERS will be able to decide whether or not to start the game. In all cases, the ROOM must be released at the time stipulated in the initial reservation. Fairycamp SAS reserves the right to refuse access to USERS whose delay is 30 minutes or more. Session times will be systematically detailed in the confirmation emails sent by Fairycamp SAS.

If fewer USERS are present to participate in the GAME SESSION than originally planned at the time of booking, the BUYER and / or the USERS cannot claim a refund of the difference in price.

If more USERS present themselves to participate in the GAME SESSION than originally planned at the time of booking, the price difference must be paid before participating in the game, within the limit of 5 players (USERS) authorised per ROOM.

Fairycamp SAS reserves the right to refuse any reservation to a BUYER who has not paid for all the services that they have been invoiced for.

Gift cards and cubes are valid for 6 months from the date of purchase and can be used together on:

www. nowayout .fr

The validity date of the card or cube can be communicated by sending an email to contact@nowayout.fr

Use on: Indicates at the time of purchase the private code on the card or on the cube and complete if necessary with your payment method.

Gift cards cannot be exchanged, resold, refunded, even partially, nor credited to a card or bank account, nor discounted and cannot be exchanged or refunded in the form of cash.

Several codes cannot be used on the same online booking. It is possible, however, to combine them if their combined amounts do not exceed the maximum amount of one session (125 Euros) by writing an email to the following address: contact@nowayout.fr

 

ARTICLE 5 – RIGHT OF WITHDRAWAL

In accordance with Article 221-28 of the French Consumer Code, no reservation may be cancelled or refunded except in the case of a cancellation by Fairycamp SAS alone. In the latter case, the amount of the initial reservation may be refunded (see point “5.4 Online Reservations” for more information).

For gift cards and in accordance with the provisions of Article L.221-18 of the Consumer Code, in case of distance selling, the buyer has a withdrawal period of 14 days from receipt of the gift card by the Buyer, or failing that, the Beneficiary, without having to justify any reason, nor to pay penalties, except for the delivery and return costs which will remain the responsibility of the Buyer. (See all information detailed in points 5.1).

 
5.1 Gift Cards – Buy Online

The Purchaser, or the Beneficiary, informs Fairycamp SAS of their retraction decision by sending them, before the expiry of the period provided for in article L. 221-18, the downloadable slip below or any other declaration, clearly expressing their desire to retract. 

Gift cards must be sent to the following address: Fairycamp SAS – 76450, Fécamp.

Any return made in accordance with the conditions of this article will be reimbursed no later than 14 days after the receipt of the Gift Cube in perfect condition or from the provision of proof of shipping of said Product.

No return is necessary for gift cards in an electronic version; the refund will take place within 14 days from receipt of the retraction request.

 
5.3 Gift Cards – Purchase at Fairycamp
In the case of a sale of gift cards on site, the buyer has a withdrawal period of 3 days from the date of purchase, without having to justify a reason, nor to pay a penalty, with the exception of delivery and return costs that will remain the responsibility of the Buyer in the case of a return by post. The Buyer may also bring the item directly to the address taking into account the opening hours indicated on the site. The item(s) must be returned in perfect condition, the return will be accepted after verification that the gift code(s) has/have not been used.
 
5.4 Online Reservations
In accordance with Article 121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, vehicle rentals, restaurants or leisure activities that must be provided on a specific date or period. Therefore, no reservation can be cancelled or refunded except in the case of cancellation by the sole decision of Fairycamp SAS. In the latter case, the amount of the initial reservation will be refunded.

 

ARTICLE 6 – MONTH / WEEK TRACK RECORDS

Every month, or every week, FAIRYCAMP SAS / NWO organises the “Best Special Agents” operation. This operation aims to highlight the people or teams that have achieved the best scores for each of the 2 NWO proposed rooms, namely: The bank robbery of Arsène Lupine, and the ‘impossible’ Laser Maze of Nicolas Tesla. To participate, teams must complete both missions and solve them in record time. This record time depends on the scores achieved by the other teams for the same Room during the duration of the current event.

The teams with the best times will be notified by email and / or on the social networks where FAIRYCAMP SAS / NWO is present (including Facebook and Twitter). Each winning team of the “Best Special Agents” operation will receive a voucher worth €30 for the reservation of a new game session at NWO. This promotional code will be valid for 4 months from its date of issue and its duration cannot be extended. If several teams achieve the same score for the same room, the tied teams will each receive a promotional code worth 30 Euros.

FAIRYCAMP SAS reserves the right of inspection of the scores made by the participants. “Records” are the scores achieved in accordance with the instructions and rules of play and safety. NWO also reserves the right to terminate or suspend this operation at its sole discretion without justification and without prior notice.

 

ARTICLE 7 – PERSONAL DATA

7.1 Which information we collect about you

The personal data we collect about you may include: Your name, email address, postal address, and telephone number.

The BUYER is responsible for the accuracy of the information entered on the online booking form on the WEBSITE.

Information related to persons under 16 must be provided with the consent of their legal guardian.

 
7.2 Why we collect it

The BUYER entering the details of the other players / USERS (first and last names, telephone numbers, email addresses) authorises Fairycamp SAS to send them information and commercial offers.

The BUYER and / or the USER who enters their telephone number on the Fairycamp SAS WEBSITE thereby agrees to be contacted by Fairycamp SAS by telephone or SMS.

The BUYER agrees to receive information and commercial offers from Fairycamp SAS through their email address or mobile phone by clicking in the authorisation box of the WEBSITE.

 
7.3 
We keep your personal data as long as necessary for the purposes for which we collected it, including the satisfaction of any legal or accounting requirement and any legal reporting obligation. Customer data is kept during the time of the business relationship.

This data can be kept for commercial prospect purposes for a maximum of 3 years from the end of this business relationship.
 
7.4 Information Sharing
Fairycamp SAS undertakes not to transmit the personal data of its USERS to a company outside the Fairycamp SAS group, except at the request of an entity authorised by the law and in accordance with the legal provisions in force.

Only authorised employees are able to access personal data, and they can only do so for legitimate business purposes. In addition, we use encryption when transmitting your personal data between your system and ours and between our system and the parties with whom we share confidential information.
 
7.5 How to contact us

If you have any questions or complaints about how we handle your personal data, please contact us by sending an email to contact@nowayout.fr

 7.6 Your personal rights
You may have the following rights regarding your personal data:

The right to request access to your personal data. This allows you to receive a copy of the personal data we hold about you and to verify that we are processing it in accordance with the law.

The right to request the correction of your personal data if it is inaccurate. You may also complete incomplete personal data in our possession, taking into account the purposes of the processing.

The right to request the deletion of your personal data if your personal data is no longer necessary for the purposes for which we collected or processed it.

In accordance with the law you can request your registration on a list of opposition to telephone canvassing at: https://conso.bloctel.fr/
 

ARTICLE 8 – SECURITY

The USER undertakes to respect all the security measures given to them, whether contractual, posted on site or given directly by the staff of Fairycamp SAS.

It is formally and strictly forbidden to smoke on site.

Each USER undertakes to read and comply with the safety and fire protection instructions, as well as knowing the placement of the emergency exits. These are clearly identified on the Fairycamp SAS premises. As such, it is strictly forbidden to obstruct the emergency exits, which must be kept clear at all times. The USER may use the emergency exits if and only if the situation requires the evacuation of the premises (in the case of fire for example). Any abuse and / or untimely opening of these exits by one or more USER(S) will result in the re-invoicing of the costs caused by this abuse.

The USER is aware that it is absolutely forbidden to bring into the premises and the ROOM items considered as (1) physical hazards (explosive, flammable, oxidizing, pressurized or liquefied gas, corrosive), (2)  hazardous to health (toxic, corrosive to skin, irritant/sensitizer, carcinogen/teratogenic) and (3) hazardous to the aquatic environment.
 

ARTICLE 9 – RIGHT TO IMAGE

Photographs of each USER’S team can be taken before or after the game session. These photographs can be used by Fairycamp SAS to post on its WEBSITE or its social network pages (Facebook, Twitter, Instagram etc.). These same photographs will be sent by email to USERS within a reasonable time after the game session.

Fairycamp SAS cannot be held responsible for the use that will be made of the photographs by the USERS and/or the BUYER.

Each ROOM includes a video surveillance and listening device allowing Fairycamp SAS staff to follow the game session and to direct USERS as necessary. This device only contributes to the game and does not record any USER SESSIONS.
 

ARTICLE 10 – MEDIATION

In accordance with Article L.152-1 of the Consumer Code, you can use the MEDICYS mediation service, on which we report electronically relating to any claim, on www.medicys.fr or at MEDICYS – 73 Boulevard de Clichy – 75009, PARIS. It is reminded that recourse to mediation is possible only if your complaint has not been previously examined by a judge or other mediator, and has already been subject to an appeal from our Customer Service. Mediation does not apply to disputes between professional entities.
 

ARTICLE 11 – COMPETENT COURTS

These conditions are governed by French law and all disputes will be subject to the jurisdiction of the French courts.